School of Business

Document Type


Publication Date



This research discusses information systems (IS) maintainability in terms of control, reliability, user participation, and training (CRUT). Dependable IS have the potential to protect organizational information as well as data in cases of emergencies. This paper reviews the application of the total quality management (TQM) construct to suit organizational IS. The TQM elements that are mentioned in this research are integrity, training, employee involvement, and customer focus (ITEC). The research objective is to discover how organizational management may better preserve the quality of the IS they adopt and how their participation in IS development could impact quality maintenance. A qualitative research approach is proposed to explore the CRUT model in terms of IS maintenance.

Published in the Journal of Business Studies Quarterly, v. 3, no. 3.



*Please note that the Recommended Citation provides general information for citation.
This citation may not be appropriate for your discipline. To locate the correct citation style for APUS programs and receive citation help, visit .