School of Business

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The purpose of this article is to propose a practical method with which to evaluate the performance of an administrative process that lacks specific quantitative parameters with which to examine. It provides a framework by which it adapts a widely used process improvement technique, the 6-S process, to a more advanced realm. By building on an existing process, learning time will be minimized and use of this tool in an administrative process will also act to reinforce the use of the 6-S tool in more physical settings, such as industrial or the like.

This is an accepted manuscript of an article published in the American Journal of Management, volume 15, issue 1.



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