Date of Award
Master of Public Administration (MPA)
Dr. Natalie Fussell
Utah’s juvenile court initiated an electronic record maintenance conversion as a means of meeting the needs and expectations of a rapidly changing, electronically savvy clientele. The court encountered several challenges and problems requiring special attention and redesign of an antiquated system. This research analyzed the changes necessary for the cultural re-envisioning necessary to develop a successful, electronic record maintenance system. This qualitative research considered a case study conducted on Utah’s court system, in conjunction with the initial clerical reorganization proposal as a comparison to the results of the court’s change process. The research identified certain key components essential to court modernization and demonstrated that the effective, detail oriented preliminary efforts were essential to a successful, systemic cultural change, which encapsulated the elements of an electronic transition method. The research concluded that successful electronic management of judicial systems was possible, when supported by preliminary cultural adjustment conducive to positive change.
Armstrong, Lisa, "Electronic Record Conversion in Juvenile State Courts: Engineering Cultural Change" (2015). Master's Capstone Theses. 27.
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