Date of Award

11-2015

Document Type

Capstone-Thesis

Degree Name

Master of Public Administration (MPA)

Program Name

Public Administration

Capstone Instructor

Dr. Natalie Fussell

Abstract

The purpose of this research was to determine if the legislation, screening methods, and available treatments are adequate enough to be able identify and heal PTSD in the 9-1-1 dispatcher. This study reviewed the pertinent literature as well as information from the websites of the counties and major cities within the Commonwealth of Pennsylvania. This study found a considerable lack of data and information regarding dispatch-specific legislation as well as information regarding how dispatch centers identify and treat PTSD. The results of the study indicate that PTSD in dispatchers should be treated through a multi-faceted approach and there is applicable legislation that needs to be developed.

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